ONLINE RETURN POLICY (DOMESTIC SHIPMENTS ONLY)
Customer satisfaction is our top priority. If you are not completely happy about your purchase, we accept returns for store credit and exchanges within 14 days of delivery date. All items are available for merchandise credit only. Full credit for item returned minus the shipping fee.
Customer is responsible for all shipping costs back and forth with the exception of faulty items.
We recommend customers to use a carrier that provides a tracking number. We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged.
No Refund will be granted, if the merchandise is not in a new, unused condition with all of its original packaging, including gift boxes. Please include original invoice, filled out return form and the reason for your return and send to:
Cyclical Industry Returns
218 Bedford ave, #1-A
Brooklyn, NY 11249
After the products’ original condition has been verified, we will issue a refund in a form of store credit or process exchange shipment.
Please allow 5-7 business days for us to process your return or exchange.
CANCELLING AN ORDER
If you need to cancel an order you must email us within 12 hours of when you place your order. Many pieces are custom made and once production begins on them they cannot be cancelled.
ALL INTERNATIONAL ORDERS ARE FINAL SALE.